4 Comments
User's avatar
Ron Seybold's avatar

Absolutely correct: training a driver in the art of choosing an orchid would be essential to saving time by delegating that task. The “get in trouble” part of this tale is the florist’s chance to demonstrate communication skills, isn’t it? Mistakes are tuition we pay.

Expand full comment
Ed Paulson PhD - The BizDoctor's avatar

Great line about tuition! So true...

Expand full comment
Lois Thomson Bowersock's avatar

Excellent points to be considered to decrease mistakes made due to breakdown in communication, Ed. Your posts are always so insightful and a fantastic resource.

Expand full comment
Ed Paulson PhD - The BizDoctor's avatar

Thank you Lois!

Expand full comment